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Responsible Gaming

Pokie Pop Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be an enjoyable leisure activity, not a way to make money, solve financial problems or cope with stress. Set limits before you play, understand the risks and only gamble with money you can afford to lose.

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Gamble responsibly

Online gambling involves risk, and there is no guaranteed way to win. Games are designed to produce random outcomes, so previous results do not predict future results. A winning streak does not mean that a further win is due, and a loss does not make a win more likely. Never chase losses by increasing your stakes or continuing to play for longer than planned.

Table of contents

Before you begin, consider whether gambling is suitable for your personal and financial circumstances. Decide how much time and money you are comfortable spending, then treat that amount as a leisure expense. Do not use money set aside for rent, household bills, food, education, debt repayments or other essential costs. Gambling should not interfere with work, study, family responsibilities, relationships, sleep or other activities you enjoy.

Practical ways to stay in control

  • Set a spending limit before you play and stop when you reach it.
  • Set a time limit and take regular breaks away from your device.
  • Keep track of deposits, wagers, wins and losses rather than relying on memory.
  • Do not borrow money, use credit intended for essentials or sell belongings to gamble.
  • Avoid gambling when you are upset, tired, stressed, under the influence of alcohol or affected by medication.
  • Do not try to recover losses by placing larger or more frequent bets.
  • Keep gambling separate from your everyday budget and financial commitments.
  • Talk openly with someone you trust if gambling starts to concern you.

A useful question to ask is whether you would still choose to gamble if you had not recently won or lost. If the answer is no, take a break and review your limits. Remember that gambling is not a form of investment and should never be relied on as an income source.

Recognising when gambling may be causing harm

Gambling can become difficult to control for some people. A problem may not always be obvious at first, and financial loss is not the only warning sign. Changes in mood, behaviour, relationships or daily routines can also indicate that additional support is needed.

Possible warning signs

  • Spending more time or money gambling than you intended.
  • Feeling restless, irritable or anxious when you try to stop.
  • Repeatedly trying and failing to reduce or control gambling.
  • Chasing losses or believing a big win will solve financial problems.
  • Hiding gambling activity, deposits, losses or account information from others.
  • Borrowing money, missing payments or experiencing financial stress because of gambling.
  • Losing interest in work, study, family, friends or other activities.
  • Gambling to escape sadness, stress, boredom or other difficult feelings.
  • Arguing with people close to you about how often or how much you gamble.
  • Feeling regret, shame or distress after gambling but continuing to play.

If any of these signs feel familiar, stopping for a period and speaking with a qualified support service can help. You do not need to wait until a serious problem develops. Asking for help is a practical step and is not something to feel ashamed about.

If gambling is contributing to immediate financial, emotional or relationship difficulties, consider telling a trusted person what is happening. They may be able to help you review your finances, reduce access to funds or support you while you take a break.

Tools and account breaks

Account management tools can help you keep gambling within planned boundaries. Depending on the features available on the platform, these may include deposit limits, wagering limits, session reminders, reality checks, cooling-off periods or account self-exclusion. Availability and operation may vary, so review the information shown in your account or responsible gaming settings.

Setting limits

Choose limits that reflect what you can genuinely afford, not an amount you hope to win back. A limit should be set before gambling begins and should cover the period you select. Once a limit is reached, stop gambling. Do not attempt to bypass a limit by opening another account or using another person’s account.

Taking a break

A cooling-off period can provide time away from gambling without making a permanent decision. During a break, do not attempt to access the service through another account. Remove saved payment details where appropriate, avoid gambling-related marketing and spend time on other activities.

Self-exclusion

Self-exclusion is a stronger measure for people who want to prevent themselves from gambling for a selected period or indefinitely. If you choose self-exclusion, follow the instructions available through the service and provide any information required to process the request. Self-exclusion should be treated seriously. Do not create a new account, use another person’s account or ask someone else to gamble on your behalf.

If you believe you may have a gambling problem, consider combining account restrictions with support from an independent counselling or financial service. Account tools can assist with control, but they are not a substitute for professional help.

Protecting young people and other account holders

Gambling services are intended for adults who meet the applicable legal age and verification requirements. Minors must not use a gambling account, even with permission from a parent, guardian or another adult. Never share your login details, payment method or device access with another person.

  • Keep your username, password and security information private.
  • Use device security features and sign out when you finish your session.
  • Do not allow children or other unauthorised people to access your account.
  • Store payment cards and other financial information securely.
  • Use parental controls or device restrictions where suitable.
  • Tell us promptly if you suspect that another person has accessed your account.

You are responsible for activity carried out through your account where your login or security information has not been adequately protected. If you think your account may be compromised, stop using it and contact the available support channel through the website as soon as possible.

Support and further information

Independent help is available in Australia for people affected by gambling, as well as for family members, friends and other people who may be experiencing harm. Consider contacting a recognised gambling support, counselling or financial counselling service in your state or territory. These services can provide confidential information, practical guidance and referrals suited to your circumstances.

You can also speak with a general health professional or mental health service if gambling is affecting your mood, sleep, relationships or wellbeing. If you feel at immediate risk of harming yourself or someone else, contact emergency services or seek urgent assistance.

For questions about available account controls, limits, cooling-off periods or self-exclusion, use the support options provided on the Pokie Pop Casino website. We may need to verify account information before applying changes or discussing account-specific matters. We cannot provide financial or medical advice, so independent professional support may be appropriate.

Responsible gambling is a shared responsibility. Please read the applicable terms, understand how the games work and make decisions based on your own limits. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support.